Filling out this form opens a ticket in our Freshdesk system. It's MUCH better than OSTicket which we used to use. If you have an existing ticket with us (pre 23/10/17) then you'll still be able to login and see your ticket info.. new tickets will be dealt with on https://tortoiseit.freshdesk.com
BEFORE opening a ticket you may want to check out our knowledgebase website. We are constantly updating it with new items of help you with any issues and setup guides. Also we have video tutorials and quick start guides for your guidance.